Support

Most answers are below. Still stuck? Write to us, we usually reply within 2 days.

Contact support
Tell us your phone model and what happened. A screenshot helps.

syedanas19072002@gmail.com · You can also use Settings → Feedback & ideas in the app.

Common questions

I bought something but didn't get it

Make sure you're signed in to the same Google Play account, then open Settings and tap Restore purchases. Coin packs arrive within a minute. If they still don't, email us your Google Play order number (it starts with GPA.).

How do I get a refund?

Refunds are handled by Google Play: open your Play order history, find the purchase and choose Request a refund.

I lost my progress

Progress is saved on your phone. If you were signed in to an account, log in again from your profile and it is restored. Without an account, progress can't be recovered after uninstalling or clearing app data.

Online play doesn't find anyone

Online play needs the internet. If no real player near your rating is free, the app offers a practice opponent so you never wait long. Try a popular time control like 5 or 10 minutes.

I don't get reminders

Allow notifications for Chess Classica in Android settings. On Oppo, Realme, Vivo and Xiaomi phones, also set Battery → App battery management to No restrictions for the app.

How do I remove ads?

Buy Remove Ads in the shop. It removes banners and match videos for good, on every phone with your Google Play account.

How do I delete my account?

Profile → Edit profile → Delete account, or see deleting your account.